Shipping & Pick Up
Order Processing Times
Please note that my production time for each product is 1-2 weeks plus shipping time.
1-13 business days for delivery (depending on your location).
If you require this product for a special occasion and need to receive it by a specific date please feel free to send me a message with the details (i.e, date, location) and we can discuss other options available.
Free shipping Canada wide
All orders come with free expedited shipping to anywhere in Canada. This includes insurance and a tracking number so that you can follow your item in transit. Everything is shipped with Canada Post from Fredericton, NB.
Local pick up
For local pick up, please use the coupon code "LOCALPICKUP" for $10.00 off of your order. Please contact me directly to arrange local pick up. Although our shop is based in Keswick Ridge, NB often times I can arrange to meet in Fredericton, NB.
All items will be shipped to the mailing address provided at checkout. If the shipping address provided is incorrect, or if the package is "returned to sender" you can pay for the additional shipping charges to have the item re-shipped, and it will be sent out to the correct address promptly.
If you do not wish to pay for the shipping charges, your order will be cancelled and a refund will be issued for the item minus the actual shipping charges that were initially paid to send the item out (even with "free" shipping).
For custom pieces where the address provided is incorrect, and the customer doesn't want to pay for the re-shipment, they will only be eligible for a 50% refund of the item, due to the custom nature of the product.